Welcome to Melento’s privacy policy (referred to as “Policy”).
Melento.com is owned by Desk Nine Private Limited. Melento.com, Desk Nine Private Limited, its affiliates, sister companies, and subsidiaries (collectively, “Melento”, “we”, “our” or “us”) are engaged inter alia in the business of providing
a digital platform that enhances business communication and interaction, scheduling, customer ticketing, more fully described in our Terms of Use, and any other policies we may make available on the Platform from time to time (collectively,
“Terms”). This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use, or otherwise interact with our website
available at www.melento.com or our mobile application, or any subdomain provided by us (collectively, “Platform”), avail products or services that Melento offers you on
or through the Platform, or partner with us to provide customers with these services (collectively, the “Services”).
At Melento, we are committed to respecting your privacy and protecting your personal data. In order to provide you with access to the Services, we have to collect and otherwise process certain data about you. This Policy explains how we process
and use personal data about you.
By interacting with us, submitting information to us, and using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the collection, use, disclosure, and/or retention of your personal information
in accordance with the processing activities described under this Policy. In certain circumstances, you may provide us with the personal data of other individuals, such as your business partners, customers, clients, users, or vendors.
You represent and warrant that you have obtained such individuals’ informed consent for their personal data to be collected, used, or disclosed in accordance with this Policy. Your information will be used in other ways for which specific
notice may be provided at the time of collection.
This Policy supplements but does not supersede or replace any other consent that you may have previously provided to us, nor does it affect any right that we may have at law in connection with the collection, use, disclosure, and/or retention
of your personal data.
Please refer to Section 1 to understand how the terms of this Policy apply to you.
BACKGROUND AND KEY INFORMATION
About Us:
The Services are made available to you by Melento. If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us with your queries, grievances, feedback, and comments by contacting
our grievance officer/data protection officer, whose details are provided below.
Name: Sudhanva Siddhant Holla
Designation: Grievance Officer/ Data Protection Officer
Email: privacy@signdesk.com
How this Policy applies:
This Policy applies to all natural and legal persons and individuals who are competent to contract and who access or use our website, mobile applications, or other products or services made available by us or prospective customers of our products
and services (hereafter, “Users”) and our clients who use the Platform to provide the Services to their Users (“Clients”). For the avoidance of doubt, references to “you” across this Policy are to Users and Clients.
By using the Services, you consent to the collection, storage, usage, and disclosure of your personal data, as described in, and collected by us in accordance with this Policy.
Data Controller:
Melento is a controller for any information directly received through your use of our Platform. Melento is committed to processing such data fairly and reasonably and in a manner that protects the interests of the Users. We solely determine
how your personal data is processed.
Data Processor:
In case you use the Platform through our Clients, Melento is a processor, and your data shall be controlled in the manner provided in their privacy policy. Any data collected from you is solely limited to your use of the Platform. Our Clients
shall be the data controller in this regard.
Third-Party Links:
The Platform may include links to third-party websites, plug-ins, applications, and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party
websites and are not responsible for such sites’ content, any use of such sites, or their privacy statements or the security of any data shared with such third-party websites. Once you have left our website, we cannot be responsible for
the protection and privacy of any personal data you provide. When you leave the Platform or otherwise access such websites, plug-ins, applications, and services, we encourage you to read the privacy policy made available by the third-party.
PERSONAL DATA THAT WE COLLECT
When you use the Services as a User, we collect different types of personal data about you. This includes but is not limited to:
Contact Data, such as your email address, location, pin code, and phone numbers.
Identity and Profile Data, such as your name, telephone numbers, username or similar identifiers, age, photographs, gender, Google IDs, Gmail accounts, and type of business, business information.
Marketing and Communications Data, such as your email address, information posted in service requests, offers, wants, feedback, comments, and discussions in our blog and chat boxes, your preferences in receiving marketing communications from
us and our third parties, and your communication preferences.
Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, registered domain or home server, access time, page views, device ID, device type, frequency of visiting our website and
use of the Platform, website and mobile application activity, clicks, date, API Logs, and time stamps, location data, search terms, search results, access times, and referring website’s address(es), and other technology on the devices
that you use to access the Platform.
Usage Data, which includes information about how you use the Services, your activity on the Platform, user taps, clicks, user interests, time spent on the Platform, documentation shared on the Platform, data details about the user journey
on the mobile application, and page views.
When you use the Services as a Client, we collect different types of personal data about you. This includes but is not limited to:
Contact Data, such as email addresses, phone numbers, location, pincode, permanent address, and registered offices.
Identity and Profile-related Data, such as your name, your authorized representative’s name and details, mobile number, gender, date of birth, age, address, zip code, description of services provided, Google accounts, Gmail accounts, content
and information about your business including photographs and videos, cancelled cheque, GST details, tax residency certificate, information from testimonials, polls, surveys, and feedbacks.
Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, registered domain or home server, access time, page views, device ID, device type, frequency of visiting our website and
use of the Platform, website and mobile application activity, clicks, date, API Logs, and time stamps, location data, search terms, search results, access times, and referring website’s address(es), device metadata, and other technology
on the devices that you use to access the Platform.
Marketing and Communications Data, such as feedback, comments, and discussions in our blog, responses, your preferences in receiving marketing communications from us and our third parties, and your communication preferences.
Usage Data, which includes information about how you use the Services, your activity on the Platform, user taps, clicks, user interests, time spent on the Platform, documentation shared on the Platform, details about user journey on the mobile
application, and page views.
We also collect, use, and share aggregated data such as statistical, analytical, or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under the law as it does not
directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in
accordance with this Policy.
What happens if I refuse to provide my personal data?
Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services).
In this case, we may have to cancel or limit your access to the Services, but we will, where reasonably practical, notify you if this is the case at the time.
The Platform is not intended or designed to attract or be otherwise used by children under the age of 18 years. It is not intended to collect personal information from or about children under the age of 18 years. Children under the age of
18 years should not submit their personal data via the Platform. If you believe that your child has submitted personal information and you would like to request that their information be removed from our systems, please submit a request
to the Grievance Officer/ Data Protection Officer in the manner described in Section 1(a) to this Policy and reasonable efforts will be made to comply with your request within 30 (Thirty) days of the request.
HOW DO WE COLLECT PERSONAL DATA?
We use different methods to collect personal data from and about you, including through:
Direct Interactions. You provide us with your personal data when you interact with us. This includes personal data you provide when you, for example:
Create an account or profile with us at the time of registration;
use the Platform or the Services;
request marketing communications to be sent to you; or
report a problem with the Platform and/or our Services, give us feedback, contact us, or provide testimonials.
create an account or profile with us at the time of registration on the Platform, or through third-party social media platforms (including but not limited to Facebook, Google, or Gmail); if you choose to synchronize your Google accounts and
Gmail accounts with us, we would be collecting your data and information based on the nature of Services provided;
submit an inquiry or a quote request with us;
use the Platform or the Services;
facilitate payments through the Platform;
request that we contact you and/or interact with our customer servicing team via our communication channels, such as a phone call;
interact with our promotional advertisements or social media posts, whether inadvertently or otherwise, through any third-party platforms;
report a problem with the Platform and/or our Services, give us feedback, contact us, or provide testimonials;
perform an online transaction;
respond to our request for additional personal data; or
submit your personal data to us for any other reason;
provide us with camera permissions that allow you to upload any picture straight from the camera; or
provide us with access to your photo gallery that allows you to upload any picture from your photo gallery.
We also collect information from mobile devices for a better user experience like:
Camera (Pictures): Granting camera permission allows the user to upload any picture straight from the camera. You can safely deny file access if you do not wish to use its functionalities.
Photo Gallery (Pictures): Granting photo gallery access allows the user to upload any picture from their photo gallery. You can safely deny file access if you do not wish to use its functionalities.
Files: Granting permission for the Platform to view and upload any file from your physical systems such as computer, laptop, mobile device, etc. You can safely deny file access if you do not wish to use its functionalities.
Notifications: Granting access to notifications allows the user to receive any pop-up messages or notifications from the Platform when received.
Automated technologies or interactions. We automatically collect Technical Data about your operating system, equipment, browsing actions, and patterns each time you use the Platform. We collect this personal data by using cookies, web beacons,
pixel tags, server logs, artificial intelligence systems, and other similar technologies. We may also receive Technical Data about you if you visit other websites that employ our cookies. We may also collect information about your usage
and browsing habits using various web-based technologies.
Third parties or publicly available sources. We will receive personal data about you from various third parties, including, without limitation:
Technical Data from analytics providers such as Google Analytics, Google, Google API Services, and advertising networks;
Our business partners or our Clients through which you create or access the Platform, such as payment providers, social media services, or applications or websites who use our APIs or whose API we use;
Credit reference bodies, regulatory and law enforcement authorities, for reasons including delivery of our products and/or services, performance of conditions of agreements and/or to comply with our legal and regulatory obligations;
Identity and profile-related data from publicly available sources; and
Marketing service providers.
HOW DO WE USE YOUR PERSONAL DATA?
We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data where we need to provide the Services, or where we need to comply with a legal obligation. We use your personal data for the
following purposes:
to communicate with you;
to maintain and improve customer relationships;
to administer and process any payments related to products, services and/or facilities requested by you;
to establish your identity and background;
to verify your identity, and create your user account with us on the Platform at the time of registration and to manage your account, including access to your purchase history;
to provide the Services to you including processing your order and providing you with end-to-end interior design and execution services;, and to administer or otherwise carry out obligations to you;
if you are a Client, to assess the performance of your services rendered to Users;
to monitor your activities on the Platform;
to monitor trends and personalise your experience;
to improve the functionality of our Services based on the information and feedback we receive from you;
to conduct internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products and/or services;
for product development and testing;
to improve customer service to effectively respond to Users’ Service requests, grievances, and support needs;
to develop new product features, analyse our products, and also facilitate financial solutions and insurance that are connected to our Services;
to track transactions and process payments;
to send periodic notifications to manage our relationship with you including to notify you of changes to our Services, to inform you of changes and developments to our policies, terms and conditions, and other administrative information, including
for the purposes of servicing you in relation to the products and services offered to you, and to send other occasional company news and updates related to us or the Services and to receive occasional company news and updates related to
us or the Services;
to assist with the management of the Services offered to you, including sending you information and updates about the Services you have availed, communicating with you about and administering your participation in special events, contests,
sweepstakes, programs, surveys, and other offers, operate and communicate with you about our social network pages or mobile applications;
to tailor ads displayed to you on the Platform and on third-party websites to your interests and history;
to conduct credit reference checks and establish your creditworthiness, where necessary, in providing you with the products, services and/or facilities;
to administer and protect our business and the Platform, including troubleshooting, data analysis, system testing, and performing accounting auditing and other internal operations;
to improve our business and delivery models;
to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
to enforce our Terms;
to market our Services to you via SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels to members of our loyalty programmes e.g. referrals, website membership, consented social media affiliations
in accordance with their consent (you may opt out of any marketing communications at any time so long as the information you wish to opt-out from has no direct or indirect impact towards our users);
to transfer information about you if acquired by or merged with another company or otherwise required to be transferred to another entity for the purposes of providing you with the Services;
to comply with our legal obligations;
to maintain and update internal record keeping;
for internal administrative purposes;
to send you seasonal greetings messages from time to time;
to share any of your personal data with the auditor for our internal audit and reporting purposes;
to share any of your personal data pursuant to any agreement or document which you have duly entered with us for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action;
to share any of your personal data with our joint venture/business partners to jointly develop products and/or services or launch marketing campaigns;
to share any of your personal data with insurance companies necessary for the purpose of applying and obtaining insurance policy(ies), if necessary;
to share any of your personal data with financial institutions necessary for the purpose of applying and obtaining credit facility(ies), if necessary;
for audit, risk management and security purposes;
for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
to transfer or assign our rights, interests and obligations under any agreements entered into with us;
for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;
to enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation and regulations;
to respond to subpoenas, court orders, establish or exercise our legal rights, or defend ourselves against legal claims (for example the police, fraud investigation organizations, insurers, solicitors, auditors and financial advisors);
to investigate, prevent, or take action regarding illegal activities, suspected fraud, violation of the Terms, or as otherwise required by law;
to ensure Platform security;
storing, hosting, backing up (whether for disaster recovery or otherwise) of personal data whether within or outside India;
to verify compliance with the terms and conditions governing the use of our Platform including monitoring private messages sent through our Platform private messaging service.
You agree and acknowledge that by using our Services or accessing the Platform, you authorize us, our associate partners, affiliates, end-users, customers, and partners to contact you via email, phone, or otherwise. This is to enable us to
provide the Services, provide you with marketing material, and ensure that you are aware of all the features of the Services.
You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from
you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to vendors, social media companies, third-party service providers, storage providers, data analytics providers,
consultants, lawyers, and auditors. We may also share this information with other entities in the Melento group within India and across borders worldwide in connection with the above-mentioned purposes. Those countries may not have the
same data protection laws as your country of residence and your personal data may be subject to applicable foreign laws.
You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information, or if disclosure is necessary or appropriate to prevent physical
harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy
or the Terms, or in order to comply with any applicable laws and regulations.
COOKIES
We use cookies to distinguish you from other users of our Platform and remember your preferences. This helps us to provide you with a seamless user experience when you use our Platform and also allows us to improve our Services.
For further information about the cookies we use, please refer to our Cookie Policy.
Should you wish to disable the cookies associated with these technologies you may do so by changing the settings on your browser or mobile devices. However, please note that this may affect the functionality of the Platform.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with third parties set out below for the purposes set out in Section 4:
Internal third parties, which are other companies within the Melento group of companies.
External third parties such as:
Trusted third parties such as our associate partners, payment processors and service providers that provide services for us or on our behalf and based on our instructions. This includes hosting and operating our Platform, providing marketing
assistance, conducting our business, fulfilling orders, fulfilling part of the Services, processing payments and transaction-related processes, transmitting content, conducting credit-assessment risks for short term credits availed by
you from us, processing your insurance-related claims, and to enable us to provide the Services to our end-users or customers. These third parties are not permitted to use or disclose your personal data except as necessary to perform services
on our behalf or comply with legal requirements;
If you are a User, Clients to enable them to provide specific services to you;
If you are a Client, Users who seek to use the services you choose to offer through the Platform;
analytic service providers and advertising networks that conduct web analytics to help us improve our Platform and Services. These analytics providers may use cookies and other technologies to perform their services;
data centres and/or servers located within or outside India for data storage purposes or otherwise;
payment channels including but not limited to financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to us in connection with your purchase of our products and/or services;
our joint venture/business partners, third-party product and/or service providers, suppliers, vendors, contractors, data processors or agents, that provide related products and/or services in connection with our business, or discharge or perform
one or more of the herein mentioned purposes and other purposes required to operate and maintain our business, including but not limited to call centers, telecommunication companies, logistics companies, information technology companies
and data centers;
insurance companies for the purpose of applying and obtaining insurance policy(ies), if necessary;
financial institutions, merchants, and credit card organisations in connection with your commercial transactions with us; and
government agencies, law enforcement agencies, courts, tribunals, regulatory bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices, or municipalities in any jurisdiction, as required by law or regulators and
other bodies, as required by law or regulation.
Depending on your use of the Services, your data shall be collected and used from Google APIs. With respect to such transfers, this Policy complies with the Google API Services User Data Policy, including the Limited Use requirements.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
ACCESS AND UPDATING YOUR PERSONAL DATA
You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. When you use our Services, we make our best efforts to provide you with the ability to access and correct inaccurate or deficient data, subject
to any legal requirements.
TRANSFERS OF YOUR PERSONAL DATA
We comply with applicable laws in respect of storage and transfers of personal data, and ensure that the recipient of your personal data ensures a level of data protection comparable to the standards under applicable laws. As a part of your
use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in, in accordance with the procedure prescribed under applicable laws. This may
happen if any of our servers are, from time to time, located in a country other than the one you are based in, or one of our service providers is located in a country other than the one you are based in.
By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.
DATA SECURITY
We implement appropriate security measures to protect your personal data from unauthorized access and follow standards prescribed by applicable law. We implement physical, electronic, and managerial privacy-protective features such as encryption,
password protection, and role-based access control. We have implemented various strategies, controls, policies, and measures to keep your data secure, and keep these measures under close review. We do our best to ensure that your data
is protected and only accessible to Melento Group employees (or subcontractors) who need it to carry out their job responsibilities. We are committed to providing appropriate security controls to protect your personal information. However,
no security system is perfect, and it cannot be promised that information about you will remain secure in all circumstances, including the security of your data during transmission or the security of data on your device. There is always
a risk that a third party, without authorization, might unlawfully access the systems or otherwise access personal information. We are also not responsible for the authenticity of any information that is provided by you or otherwise collected
from your use of the Services, whether personal or otherwise.
It is important that you also play a role in keeping your personal data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your
password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered, and make
sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls we provide you in our Platform.
Please further note that identity theft and the practice known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your
credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
DATA RETENTION
You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfill our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or
access to the Services to comply with our legal rights and obligations.
In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
DATA RIGHTS
Melento would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Melento for copies of your personal data. We may charge you a small fee for this service, depending on the jurisdiction where the request is made.
The right to rectification – You have the right to request that Melento to correct any information you believe is inaccurate. You also have the right to request that Melento complete the information you believe is incomplete.
The right to erasure – You have the right to request that Melento to erase your data, under certain conditions.
The right to restrict processing – You have the right to request that Melento restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Melento’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request Melento to transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to object to automated decision making – You have the right to request that Melento not be a subject to automated decision making in a way that adversely affects your legal rights, under certain conditions.
If you make a request, we will respond to you within 1 month of receipt of such request. If you would like to exercise any of these rights, please contact our Grievance Officer through the contact information provided above. Please note that
these data protection rights are subject to the jurisdiction where you reside; these may be applied differently according to applicable laws.
BUSINESS TRANSITIONS
You are aware that in the event we go through or propose to go through a business transition, such as a merger, acquisition by another organisation of all or a portion of our assets, reorganisation, or in the event of bankruptcy, your personal
data might be among the assets transferred. Should such a transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Policy. Following
such a transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
UPDATES TO THIS POLICY
We regularly review and may occasionally update our Policy. If we make changes to this Policy, we will notify you of the changes through the Platform or through other means, such as email. We encourage you to periodically review this Policy
for the latest information on our privacy practices. If you do not agree with our processing activities as described in this Policy, please do not access or use the Services.
It is also important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
To the extent permitted under applicable law, by accessing our Platform or Services after such notice, you consent to updates made to this Policy.
